Daniel Pink:The research shows that perspective-taking and empathy are similar -- but not quite the same. Empathy is more about understanding the other person's emotions -- what he or she is feeling. Perspective-taking is more about understanding the other person's interests -- what he or she is thinking. Both are important. But the research shows that perspective-taking is slightly more effective in moving others. So while leaders should work to understand what others are feeling, they should also work to understand what they're thinking -- the reasons they might be opposed to doing something.
Friday, 8 November 2013
Framework for thinking before acting
Mind the gap -
We need four things to successfully accomplish a task
1. the skills to do it- technical skills
2. the knowledge
3. the will - the desire, passion and motivation
4. the capacity - the mental, emotional, or physical ability
5. the emotional intelligence - the ability to be aware of, manage and express one's emotions and be aware of those of others
So next time ask yourself what gap do I have to handle this situation? Is it a skill gap? A knowledge gap? …….